Ocean Telecom provides managed IT support for businesses across Shropshire, North Wales, and the wider UK. With over 25 years of experience and more than 300 businesses supported nationwide, we offer a single point of contact for everything your business technology depends on — from day-to-day helpdesk support and cybersecurity through to cloud management, network infrastructure, and business telecoms.
Every client gets a support package built around their specific environment. We start with a thorough assessment of your hardware, software, network, and connectivity — then design a plan that fits how your business actually works, not a generic contract pulled off a shelf.
Managed IT support means transferring responsibility for your technology infrastructure to a dedicated external team. Rather than waiting for something to break and then calling for help, we monitor your systems around the clock and resolve issues proactively — often before your team notices anything is wrong.
For most businesses, this approach is more cost-effective than employing in-house IT staff, while delivering far broader expertise. You get access to network engineers, cybersecurity specialists, cloud consultants, and telecoms experts — all for a predictable monthly cost with no long-term commitment.
What We Cover
Our engineers deliver support both remotely — resolving most issues within minutes via phone, email, and remote desktop — and on-site at your premises when hands-on work is required. Beyond the helpdesk, here are the core technology areas we manage:
Cyber threats are the single biggest risk facing small and medium businesses today. A single breach can mean lost data, days of downtime, regulatory penalties, and lasting reputational damage. Our approach to cybersecurity is built around prevention rather than reaction — continuous monitoring, layered protection, and rapid response if something does go wrong.
We manage firewall configuration, email filtering, and endpoint protection across all your devices. We conduct regular vulnerability assessments, keep patch schedules on track, and run staff security awareness training to address the human element — the most common route into a business network. If an incident occurs, we contain and resolve it fast, and we work with you to build practical recovery plans that minimise the impact of any future event.
Moving to the cloud — or getting more from a setup that is already in place — requires expertise most businesses do not have in-house. We manage the full Microsoft 365 lifecycle for our clients: initial setup or migration, SharePoint and Teams configuration, OneDrive, user administration, and ongoing licensing. The goal is that your team gets the full benefit of the tools they are paying for, without the administrative burden of managing them.
Beyond Microsoft 365, we manage cloud server environments, hosted desktops, and hybrid setups that combine on-premise infrastructure with cloud services. Backup and disaster recovery are built into every cloud arrangement we design — a backup that has never been properly tested is not a safety net, and we treat it that way.
Everything your business does digitally depends on your network. We design, install, and support wired and wireless networks for offices of all sizes — from a straightforward Wi-Fi upgrade to a full multi-site deployment spanning several locations. Our engineers work with leading brands including Draytek, Netgear, and Ubiquiti, handling everything from initial design through to ongoing monitoring and fault resolution.
We also supply and manage dedicated business Wi-Fi packages for Shropshire and North Wales, including wall and ceiling-mounted access points and long-range point-to-point solutions for larger or multi-building sites.
Your servers sit at the centre of your business operations, and managing them well requires consistent expertise — not just emergency fixes when things go wrong. We handle Windows Server administration, VMware and Hyper-V virtualisation, and NAS and SAN storage for businesses across the region, covering everything from routine patching and maintenance to full environment migrations and hardware upgrades.
Every business we support has a monitored, regularly tested backup solution in place. We take disaster recovery planning seriously — not as a document that sits in a drawer, but as a practical, rehearsed process that means your business can recover quickly if the worst happens.
Ocean Telecom is one of the UK’s leading independent business telecoms specialists, which means we can combine IT support and business communications under a single provider. One supplier, one invoice, and one team who understands how your IT and your phones interact — covering VoIP phone systems, business mobiles, broadband, and email hosting alongside your managed IT service. Businesses that consolidate with us typically save significantly compared to managing multiple suppliers separately.
We offer two core packages, both on 30-day rolling contracts. Tell us about your business, and we will recommend the right level of cover — or mix and match elements to suit your exact situation.
Full helpdesk access and 24/7 monitoring — all delivered remotely. Ideal for businesses that want expert cover without the cost of regular on-site visits.
Everything in the Remote Package, plus scheduled and emergency engineering visits to your premises. Ideal for businesses with servers, specialist hardware, or teams who want face-to-face support when needed.
Saving you money
We provide IT support services across Shropshire that are tailored around you. We won’t try and sell you services that you don’t need, we just tell you about the services that matter, so you only pay for what actually benefits your business.
Backed by experts
At Ocean Telecom, our IT team is made up of experience supporting Shropshire businesses. They provide reliable, tailored support to keep your business running smoothly. Whether it’s network management, cybersecurity, or cloud solutions, our specialists bring hands-on knowledge and a proactive approach to every project. You can trust that when you work with Ocean Telecom, you’re backed by experts dedicated to delivering the right solutions. On time, every time.
Efficiency and Flexibility
We have unique capabilities in reporting, notifications, responsiveness and case management so we can help you in many ways that other IT support companies in Shropshire simply can’t equal.
Before we recommend anything, we assess your environment properly. We will tell you what you genuinely need and what you do not — and we will never sell you a service that does not benefit your business. Our clients typically save an average of 30% on their technology costs when they switch to us from a previous provider, usually because a previous supplier was billing for things that were not adding value.
When you work with Ocean Telecom, you are not getting a single IT generalist. You are getting access to a team of specialists — network engineers, cybersecurity professionals, cloud architects, and telecoms experts — for a fixed monthly cost. We also have proprietary monitoring and case management tools that allow us to respond faster and more proactively than most traditional IT providers, and we often resolve issues before your staff is even aware of them.
Every package runs on a 30-day rolling contract. You can leave with one month’s notice. We offer that because we are confident in the quality of our work — and the fact that many of our clients have been with us for over a decade reflects the kind of relationships we build. We treat every client as a long-term partner, not a contract to be renewed.
Founded over 25 years ago, Ocean Telecom has built a reputation across Shropshire, North Wales, and the UK for straightforward, expert, reliable service. We work with businesses in professional services, healthcare, manufacturing, agriculture, education, retail, construction, and the third sector — and we bring relevant sector experience to every engagement.
We have dedicated local pages for the towns and areas we serve most frequently across Shropshire, North Wales, and the surrounding region. Each page includes local response times, area coverage, and specific contact details:
IT Support Oswestry | IT Support Chester | IT Support Wrexham | IT Support Telford | IT Support Whitchurch | IT Support Chirk | IT Support Ellesmere | IT Support Llangollen | IT Support Llay | IT Support Corwen
Not listed? We provide remote IT support to businesses across the whole of the UK, and our engineers travel throughout the region for on-site work. Call 01691 661166 to discuss your location.
