can’t fault the customer service, pleasant on the phone, attentive, knowledgeable, friendly, everything you could ask for. Wouldn’t hesitate to recommend!
Technology should help your business grow, not slow it down. At Ocean Telecom, we provide professional managed IT support in Oswestry for businesses that need fast, reliable and proactive technology support from a local team that genuinely understands the area.
Based at 81 Beatrice Street in Oswestry, we’ve been supporting businesses across Shropshire and the Welsh Borders for more than 25 years. Whether you need unlimited helpdesk support, proactive monitoring, Microsoft 365 management, cyber security protection or a fully outsourced IT department, our experienced engineers are here to keep your business running efficiently.
Unlike many IT providers, we don’t wait for problems to happen. Our managed IT services are built around proactive monitoring, preventative maintenance and strategic IT planning, helping to reduce downtime, improve cyber security and ensure your technology supports your long-term business goals.
We work with businesses of every size, from small professional firms with a handful of employees to multi-site organisations requiring fully managed infrastructure, cloud services and business communications. Because we’re based locally, we can respond quickly with remote support or visit your premises throughout Oswestry, Shropshire and the surrounding areas whenever hands-on assistance is required.
Whether you’re looking to replace your existing IT provider, migrate to Microsoft 365, strengthen your cyber security or simply need dependable day-to-day IT support, Ocean Telecom offers flexible 30-day rolling contracts, experienced in-house engineers and a service that’s designed around your business rather than a one-size-fits-all package.
Your IT systems are at the heart of your business. Every email, customer record, cloud application, phone call and internet connection relies on your technology performing reliably every day. When something goes wrong, productivity quickly suffers, customers are affected, and downtime becomes expensive.
That’s why businesses across Oswestry trust Ocean Telecom to manage their entire IT environment.
As your managed IT partner, we take responsibility for keeping your systems secure, stable and performing at their best. Rather than simply fixing problems as they occur, we continuously monitor your infrastructure, identify potential issues before they cause disruption and provide strategic advice that helps your technology grow alongside your business.
Every new client relationship begins with a comprehensive IT audit. We assess your existing infrastructure, including hardware, servers, Microsoft 365 environment, network security, internet connectivity, backup procedures and cyber security posture. This allows us to identify weaknesses, remove unnecessary costs and recommend practical improvements that deliver long-term value.
Because every business is different, we don’t believe in selling unnecessary services. Instead, we create a managed IT package based around your users, your systems and the way your business operates.
What’s included in our managed IT service:
Being based in Oswestry means we can reach your business quickly when hands-on work is needed. Our engineers know the local area and regularly support businesses across Oswestry town centre, the surrounding villages, and the wider Shropshire and North Wales border region.
We cover Oswestry, Gobowen, Weston Rhyn, St Martins, Ellesmere, Chirk, Llangollen, Welshpool, Shrewsbury, Wrexham, and across the Welsh border into North Wales. For most Oswestry businesses, same-day or next-day on-site visits are available.
Our remote support package gives your Oswestry business access to qualified engineers via phone, email, and remote desktop — available around the clock. Ideal for businesses that need reliable expert cover without the overhead of an in-house IT employee.
Our combined package adds scheduled and emergency on-site visits to your Oswestry premises alongside full remote support. Perfect for businesses with servers, specialist hardware, or teams who prefer face-to-face IT assistance.
Saving you money
We like to build our IT support packages around you, we won’t try and sell you services that you don’t need, we will just tell you about the services that matter, so you only pay for what you really need.
Backed by experts
We have in-house expert capability across IT and telecoms. We cover it all under one roof, so you’ll experience a completely unified service across all of your business telecoms: mobile, landlines, hosted IP, email and web hosting and IT.
Efficiency and flexibility
We have unique capabilities in reporting, notification, responsiveness and case management so we can help you in ways (and with a rapid response) that others simply can’t equal. We’re proud of what we do and we’d love the chance to show you how we work.
Beyond day-to-day helpdesk support, our Oswestry IT team covers the full technology stack your business depends on:
Cyber attacks on small businesses are rising year on year. We provide enterprise-grade cybersecurity for Oswestry businesses of all sizes — including firewall management, email filtering, endpoint protection, and staff security awareness training. Our systems monitor your network around the clock and respond immediately to any suspicious activity.
We manage Microsoft 365 setup, migration, and ongoing administration for Oswestry businesses — covering email, SharePoint, Teams, OneDrive, and licensing. Whether you are moving to the cloud for the first time or need ongoing support for an existing setup, our team handles everything.
We design, install, and support wired and wireless networks for Oswestry offices and commercial premises of all sizes. We work with leading brands including Draytek, Netgear, and Ubiquiti to build fast, stable, and secure networks — from a simple office Wi-Fi upgrade to a full multi-site installation across Shropshire.
We manage on-premise and cloud-hosted servers for Oswestry businesses, including Windows Server, VMware, Hyper-V, and NAS storage. We also implement backup and disaster recovery solutions to ensure your business data is always protected and fully recoverable if the worst happens.
Our office is at 81 Beatrice Street, Oswestry, SY11 1HL and our direct number is 01691 661166. We are not a national provider dispatching engineers from a distant city — we are your neighbours. That means faster on-site response times, engineers who know the Oswestry area, and a local team you can actually speak to directly.
Every Ocean Telecom IT support package runs on a 30-day rolling contract. You stay with us because of the quality of our service — not because you are contractually locked in. We are confident enough in what we deliver to offer that flexibility from day one.
Our support team is entirely in-house. When you call Ocean Telecom, you speak to a qualified engineer who knows your systems — not an overseas call centre. Our monitoring tools run around the clock, meaning issues are often detected and resolved before your staff even notices them.
Ocean Telecom has been supporting businesses in Oswestry and across Shropshire for over 25 years. We work with more than 300 businesses nationwide, and our clients typically save an average of 30% on their technology costs when switching to us from a previous provider.
We provide IT support across Oswestry and the wider region, including:
We also provide dedicated IT support pages for Wrexham, Chester, Chirk, Ellesmere, Llangollen, Llay, Whitchurch, Telford, and Corwen — click your nearest location for local information.
Industries we support:
For remote issues, we aim to respond within 1 hour during business hours, with 24/7 monitoring picking up critical alerts around the clock. Being based in Oswestry means we can typically reach you the same day or the next day for on-site visits. Response times are confirmed in your service agreement.
Yes — and as an Oswestry-based business, on-site visits are one of our key strengths. Our engineers are available for visits across Oswestry and surrounding areas, including Gobowen, Weston Rhyn, Ellesmere, Chirk, Welshpool, Shrewsbury, and Wrexham.
Our packages are priced per user or per device and tailored to each business, so costs depend on your team size and the level of support you need. We assess your environment first and recommend only what you genuinely need — no upselling. Contact us on 01691 661166 for a no-obligation quote.
No. All our IT support packages run on 30-day rolling contracts. You are free to leave with one month’s notice. We find that businesses stay with us because of the quality of our service — not because they are tied in contractually.
Yes, Microsoft 365 support is a core part of our managed IT service. We handle setup, migration, user administration, email, SharePoint, Teams, and licensing. We also support cloud servers, hosted desktops, and hybrid environments.
Absolutely. We regularly support businesses across the SY10 and SY11 postcode areas and beyond — including Gobowen, Weston Rhyn, St Martins, Ellesmere, Chirk, Welshpool, Shrewsbury, Wrexham, and across the Welsh border into North Wales.
We are genuinely local — our office is on Beatrice Street in Oswestry. We offer IT and telecoms under one roof, 30-day rolling contracts, entirely in-house support, and over 25 years of experience serving Shropshire and Welsh border businesses. We will never sell you services you do not need.
Based on 19 Google Reviews
Luke Osman – John Osman Groundcare
can’t fault the customer service, pleasant on the phone, attentive, knowledgeable, friendly, everything you could ask for. Wouldn’t hesitate to recommend!
Maria Ogden – Ethel’s Car & Van Hire
Fantastic service and very prompt action.
We moved business premises and needed our phone lines and broadband sorting out.
After years of hassle with BT this company has a hands on approach and made everything simple to do.
Great customer service . 5 stars highly recommended for this company.
Had them back out to sort out my home WiFi too as they were so good
Jon Bunce
Thank you for your help today in getting our sites connected once more. After several unhelpful phonecalls to other companies, the help provided by Ocean Telecom was second to none, allowing us to collect the equipment to get our site-to-site network back up. Absolutely saved the day.
Julian Lycett – Pentons
I’ve dealt with Ocean Telecom for over 15 years now and I’ve always been happy with the service they provide and their commitment to us their customer. Local company with an eye for detail and always a pleasure to deal with.
Nicki Thelwall – Engineered Composites
Always have a fantastic helpful services Jones, Engineered Composites Ltd Always have fantastic helpful service from mobile phones to business telephone lines and systems
We’re here to help your business thrive by installing, updating and supporting your communications and IT.
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