Fast, affordable IT support

A comprehensive range of bespoke IT management and support options for organisations of all shapes and sizes, including support for in-house IT teams. You’ll benefit from a single point of contact who will be able to resolve most issues remotely. If you do require an onsite visit, one of our professional, qualified IT technicians will visit the premises promptly to resolve any problems.

Ocean Aid

Businesses must be able to rely on their vital systems to work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways: lost productivity, dissatisfied customers and enormous repair costs. Our managed IT services are the smart, cost-effective alternative.

Ocean Assist

If there’s one certainty in IT, it’s that things are uncertain. Computer crash, software doesn’t work as it should and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. Don’t leave IT to chance.

 

 

Don't just take our word for it ...

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Fantastic

If we have experienced any technical issues (through no fault of Ocean Telecom), Sean and Chris have excelled in dealing with and fixing the problem rapidly. Their customer service is outstanding. We cannot thank Sean at Ocean enough, for accommodating every need and supporting us every step of the way. Our relationship with Ocean Telecom has been fantastic. We look forward to working with them long into the future.

Mark Coates, Wrexham Taxis

Proactive IT support

We keep tabs on your network’s activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it, in many cases before you’ve even realised there’s an issue.

Hardware and software audits

We keep our eyes on your hardware and software for you on a regular basis. If you need to install a specific set of programs, we will be able to tell you immediately whether your machines will be able to handle it.

Active resource monitoring

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of potential problems that fall outside of safe parameters.

Active threat surveillance

Whether it’s viruses, spyware issues or malware, we handle it all – quietly and in the background while your employees remain productive.

Webroot premium security license

Today’s threats use multiple vectors to attack, from malicious attachments to phishing sites. Only multi-vector protection from Webroot can secure endpoints and users across all stages of an attack.

Malwarebytes Pro license

Malwarebytes Endpoint Security is an endpoint protection platform that uses multiple technologies to proactively protect your computers against unknown and known threats.

Virus and threat removal

No matter how many pieces of software you have on your PC to protect against threats, there is always a chance that some may get through, but if they do, don’t worry! We will remove the threats in the background whilst you continue your work.

Software help and installations

We keep our eyes open for the latest versions of software installed on your PC’s, before we install the latest software versions we test them out and make sure that the updates will not cause you any issues. We will also help with the installation and maintenance of any new software you may require.

Administrative scripting and policy management

We can set up your PCs to have certain privileges for your staff, we can restrict access to certain programs and features and best of all… we do it all remotely! We will also monitor PC usage and ensure you are getting the best performance and productivity.

Remote support

Our trained engineers can remotely access your PC and solve any issue you may have if you have an active internet connection, this function can massively save/eliminate callouts.

Discounted callouts

If you require one of our trained engineers to visit you, with Ocean Assist you will benefit from discounted callout fees.

  • Contact us today to discuss your requirements in more detail, we would love to hear from you.

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