2020: The Year of VoIP 2020 sees BT no longer offering businesses the ability to acquire ISDN or PSTN (the traditional telephone copper cable network), with the aim of a total switch off of these services in 2025. So, what’s replacing it? When it comes to adapting business technology following the BT 2025 switch off, the big push is towards VoIP! Voice Over Internal Protocol (VoIP), is a cloud-based phone system that functions by making phone calls through the internet, rather than a regular landline or mobile network. It works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. Although the technology behind VoIP is obviously clever stuff, as an end-user there really is very little to get to grips with when it comes to operating it. Ever used the Facebook, Facetime, Facetime Audio or Skype call functions? It’s the exact same concept, applied to the traditional method of dialling a number and connecting through to the person at the other end. 7 Key Features Number portability Retain or add further UK numbers any time Resilience In an emergency or disaster Scalability Introduce new users and services to suit your growing business Unrivalled features High definition voice quality and industry-leading functionality Easy Easy to use web portal to control and manage your system Mobility Allocate single virtual numbers to remote workers to appear as if they are sitting in the office Integration Integrate PCs, phones and CRM for professional customer contact management Why chose VoIP? Spend Less Reduced maintenance costs (compared to a traditional on-premises phone system) There’s only one network to manage (you’ll get your voice and data over the same internet connection, so you don’t need your old phone network) Easy to add more ‘phone lines’ (because the ‘lines’ are virtual, you don’t need an engineer out to install new cabling) Reduce travel costs by using web conferencing (instead of holding face-to-face meetings) Do More Mobile device integration (you can divert your office phone to your mobile) Call management features like call forwarding, routing and transfer, voicemail, and three-way calling Audio conferencing Video conferencing Call monitoring and call recording CRM integration (integrate your phone system with your CRM database) An online management portal makes managing the system easy and convenient Virtual geographic numbers so your business can give the impression of being local even if it isn’t Be Flexible Employees can hold virtual meetings at the drop of a hat Remote working is easier with VoIP systems Employees can share data and communicate over Instant Messenger If you move you can take your VoIP phone number with you wherever you go (unlike with a traditional landline number, which is tied to your telephone exchange area) How will it work for my business? Small Medium Large Up to 10 employees 11 to 29 employees 30+ employees Set up a new business fast with a main number Fast set-up for new employees and departments Add new agents and sites and scale as you grow Full control of telephony, even for non-technical employees Permission-based access for supervisors and users Integration with CRM and other business systems Work from home, the office or anywhere Adapt your telephony to your business Advanced call routing and reporting Appear bigger integrating with your CRM No capital expenditure Minimal capital outlay Quick set-up of your ‘plug-and-play’ handset Supports your business to grow fast and remain agile Supports your business to grow fast and remain agile Easy-to-use portal for user admin Manage your phone system remotely Produce reports for individual usage Here at Ocean Telecom we can make switching the VoIP quick, easy and risk-free for your business. Get in touch with us and see how we can keep your business operating efficiency as technology advances!