Record numbers of hosted phone systems sold this year

Ocean Telecom MD Jeremy Rose

Ocean Telecom, one of Shropshire’s biggest business to business telecoms specialists reported record numbers of sales of cloud phone systems.

The company, based on Mile Oak Industrial Estate in Oswestry, says that hosted ‘cloud phones’ are the fastest growing telecoms system in the UK. Cloud phones rely on the internet to carry calls from user to user and have seen huge popularity in the UK recently thanks to cost savings and additional functionality not offered by standard landline phone systems.

“We have seen huge growth in this sector in the last 18 months and we don’t expect it to stop any time soon,” says managing director Jeremy Rose.

“We anticipated the switch from analogue to cloud phones some years ago and began preparing for it then; employing specialist technicians and increasing the knowledge of our team on cloud hosting and VoIP technology.

“What’s so popular about our system is that other than handsets, there is no additional equipment required and users can manage their own account on a web portal.”

Seven out of 10 of Ocean Telecom’s biggest customers have now made the move to VoIP technology, that equates to over 30% of their total customer base now making all their business calls through the cloud. Jeremy expects those numbers to double in the next 18 months as businesses learn more about the benefits of making the change.

“Cloud phone systems are the latest in communications technology. What our customers like about it is the ease of scalability. Extra handsets can be added any time, and all have a fixed cost meaning calls to local, national and mobiles are free. Features such as call recording and auto attendant are also included.

The flexibility of the system is also very attractive. Because the whole system is hosted in the cloud, it can be accessed from anywhere with an internet connection. So remote workers can work from home as if they are based in the office and in the event of a disaster calls can still be taken from anywhere with an internet connection.”

One business to benefit from a cloud phone system is Traditional Products, based in Oswestry.

Proprietor Jean Watson said: “We heard about Ocean Telecom from a recommendation by another business, so we were happy to engage their services to improve our telecoms.

“As a growing business, it’s essential that we have a telecoms system that supports our growth over time and is scalable. The hosted IP system gives us that flexibility and saving money every month on our calls and broadband is a bonus too.”

Case Study: Traditional Products

Traditional Products Telecoms Case Study

Key facts

    • Telecoms restructured
    • Overhaul of existing phone system and new equipment supplied
    • Hosted IP telephony expanded
    • Broadband

 

Traditional Products

Traditional Products is a family run business that has been manufacturing timber staircase components since 1984.

Based in Oswestry, Shropshire, the firm combines modern, hi-tech wood working machinery, together with traditional hand working to achieve a quality finish. Traditional Products has established a reputation for traditional quality, traditional service and traditional value.

Today’s homebuilders and contractors are returning to solid quality and traditional design for interiors in British homes. The traditionally turned stair parts provides the bespoke appearance so desirable in today’s marketplace, while modern production methods produce unrivalled quality and price.

The challenge

Traditional Products was relocating a team from their Midlands office to their head office in Oswestry, Shropshire. They wanted to retain the same phone number, which with their traditional system would not be possible. They were also concerned they could be paying too much for their phone lines with their current provider.

The firm wanted to maintain effective channels of telephone communication with suppliers, customers and other staff. The challenge was to unify the call handling system to allow the organisation’s resources to be used more efficiently, deliver a better service to callers and reduce expenditure on telephone lines.

The solution

As Shropshire’s leading provider of specialist communications solutions Ocean Telecom performed a full bill review and discovered savings could be made on their existing telecoms and broadband bills. Ocean recommended installing a hosted IP telephony solution which would save the firm money on their monthly bill and give the ability to keep the Midlands telephone number. Merging all of the firm’s telecoms and broadband onto one bill gives clarity and transparency of costs. In addition, the firm now benefit from Ocean Telcom’s excellent customer service, having a dedicated local account manager and telephone or onsite support when needed.

Benefits of Hosted IP

    • No capital outlay = improved cash flow
    • Free calls
    • Scale up quickly as you grow
    • Re-route calls in the event of a disaster to ensure business continuity
    • Total control over your telecoms – use a portal to manage your service
    • Location independence – work from anywhere with one phone number

 

According to Jean Watson, proprietor at Traditional Products: “We heard about Ocean Telecom from a recommendation by another business, so we were happy to engage their services to improve our telecoms.

“As a growing business, it’s essential that we have a telecoms system that supports our growth over time and is scalable. The hosted IP system gives us that flexibility and saving money every month on our calls and broadband is a bonus too.”

Ocean’s approach

      • Unified communications package
      • Dedicated account manager
      • Telephone and on-site support
      • Permanent, scalable, cost effective solution
      • Set-up on site
      • Proactive support

If you think hosted IP is the way forward for your business, get in touch with us today.