Which is best for your business In-house or outsourced IT support?

Which is best for your business In-house or outsourced IT support?

In-house or outsourced IT support can be hard to choose which is right for your business. Both options have their advantages, but you need to be certain before you make a decision.

In-house IT support

The Benefits

Developing an IT helpdesk in-house has its benefits. With the right background and continued training, your support team can build up in-depth, specialised knowledge of your company’s particular IT set up and systems. An in-house team can be a benefit if you have implemented specialised systems that can’t be found elsewhere. This brings comprehensive knowledge of the system within the business. Your IT support team will also be available to solve problems quickly and efficiently on site.

Disadvantages

IT support training costs money. To stay current in the ever-changing world of technology your staff will need to undergo constant training and possibly have examinations. You have to pay a regular salary to your IT support staff. Figure on at least £28,000 a year each (more in London). Experienced IT managers will expect to earn much more.

It can be tricky providing holiday and sickness cover, too. What happens if one member of your two-person IT support team is on holiday, and the other is sick? You may also need an on-call rota, to deal with problems out of hours. Really you shouldn’t just rely on one or two people to run your in-house support. Even the most experienced IT engineer will lack expertise in some areas. In-house or outsourced IT support can be hard to choose you need one that covers all the bases.

Outsourced IT support

The Benefits

Outsourced IT support is more cost-effective than creating an in-house helpdesk. An internal helpdesk requires at least two salaried staff members – and maybe more, depending on your company’s size.

Outsourced IT support can be priced in different ways, but as a rough guide you can expect to pay anything between £15 per user per month and £350 a month to provide outsourced IT support to up to ten users depending on the location and level of support required. This price would include management of your company server (if you have one on-site), plus all your desktop computers, laptops, tablets and possibly even company smartphones. Many businesses find that outsourced IT support is clearly the better option.

Outsourced IT support gives you access to a larger scope of expertise. If you choose a good IT support company, they’ll have staff with experience and qualifications in a whole range of areas.  Outsourced IT support company should always be able to find someone to help, no matter what your requirements. There are other good reasons to choose outsourced IT support. It frees up time for people in your business to focus on the day-to-day running and growth.

Disadvantages

There are a lot of advantages however, there are still a few disadvantages to outsourcing your technical support. Before you make your final decision, it’s important to understand the following disadvantages.

There is potential for hiring the wrong technical support company. If you hire a company not capable of living up to the promises made or a company overseas, you may run into issues. Some companies will advertise services and even accept projects in areas they simply don’t have much experience in. Less Control as well, so you won’t be overseeing the support on a day-to-day basis.

There are a few disadvantages to outsourcing technical support. However, you can avoid these disadvantages by working with companies providing only UK call centres with experience in your area. In-house or outsourced IT support both have their advantages and disadvantages it all comes down to your business.

Technical support can be quite a tricky job. You need to provide support to your clients 24 hours a day, 7 days a week, 365 days a year. This means you either spend a ton of money staffing a call centre or you outsource the support to a third party. You need to figure out which is best for your business In-house or outsourced IT support? Call or drop in today to find out more about our IT networking & support.