Business phone systems: The features

Business phone systems: The features

For small start-ups, setting up your hosted business telephone service can be as easy as setting up a phone in your home.

If you’re a larger company or a company that plans for growth, your phone service may need an update. You’ll need to consider how many users you’ll likely have, what calling features you’ll require, and how many long-distance or international calls you’ll likely be making and receiving.

How does it work?

Hosted and managed IP telephony service runs on highly-resilient and secure next-generation network and provides the functionality
of a high-end telephone system. With no physical on-site
switch. To connect to it all you need is a reliable, quality voice IP connection.

Usage

Business lines are used a lot more than residential lines, this is why it is important to have a hosted phone for professionality. Businesses rely on phone lines for daily communication with customers, clients and co-workers across the country or around the globe. Your business may need to make more long-distance or international calls, so it’s important to evaluate how you will be using your business line before selecting a plan.

Equipment

The hosted IP telephones are a bit more complicated than your standard landline. While your home phone might include features like an answering machine, speakerphone and caller-id, your business phone will need to be able to handle multiple lines, call-forwarding, conferencing and other features.

If you’re using a VoIP service provider for your business telephone service, you will need to purchase digital IP phones. These allow you to take advantage of the wide range of services VoIP has to offer. We can help you decide which equipment is most suited to your needs.

Call features

Residential lines may only need one or two phone lines that have more limited calling features. It would include voicemail, call waiting and 3-way calling. For a small start-up or home-based businesses, these features might be enough to get by. However, for a company with plans for growth you need to think about the future.

Most businesses require multiple lines and more features from their phone service, including call forwarding, automated call handling, extension dialling, conference calling, dial-by-name directory, fax and more. To determine which call features would be the most useful for your business, it’s important to estimate the volume of calls you believe you might receive at any given time. If you expect to receive multiple calls simultaneously, a two-line residential phone wouldn’t be able to accommodate the high call traffic.

Phone numbers

The process for assigning phone numbers to a residential line compared to a business line is essentially the same. Unless you purchased a unique number for your business. Unique numbers can be randomly assigned, but most companies offer business owners the chance to pick an easy-to-remember vanity number.

For a more professional image and make it easier for your customers to get in touch with you (and easier for you to identify incoming business-related calls), setting up a separate number for your business is wise. You won’t have to use your personal number of marketing materials or risk having your anyone else answering business-related calls.

Ideal for home and flexible working

Perfect for homeworkers or staff on the move that need to work productively whilst out of the office. Hosted IP makes flexible working a reality.  In business, it is often employees need to be in other parts of the country. With VoIP platform, you can choose a number from a wide range of both geographical and non-geographical ranges from across the world.

CRM integration

Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.

Integration with a CRM system is one of the most important features of any modern business. Most hosted CRM systems seamlessly link to your VoIP system to bring excellent customer services to even the smallest of businesses. This can mean anything from huge improvements in call handling quality and to automated diallers that keeps your outbound sales team constantly prospecting from your customer database.

To find out more calls us on 01691 661166 or visit our Fixed line, Hosted IP & Broadband.